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Hi @Tu1,
I'm sorry to hear that the payment was declined but the amount was taken from your bank. Was there more than one payment? If there were two payments and one was successful, the funds may have been debited from your account for the successful payment.
If there was only the one payment, it may be that the bank still set aside the funds even though the payment was denied. It may take your bank some time to adjust the balance to show the funds coming back into the account.
If the funds are missing for 14 days, you should contact your bank to inquire further.
I hope this helps!
Olivia
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Hi @Tu1,
I'm sorry to hear that the payment was declined but the amount was taken from your bank. Was there more than one payment? If there were two payments and one was successful, the funds may have been debited from your account for the successful payment.
If there was only the one payment, it may be that the bank still set aside the funds even though the payment was denied. It may take your bank some time to adjust the balance to show the funds coming back into the account.
If the funds are missing for 14 days, you should contact your bank to inquire further.
I hope this helps!
Olivia
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