Fail to cancel automatic payments. Need help!!

KKMMM
New Community Member

I would like to cancel an automatic payment in PayPal and I go to setting->Payment->Manage automatic payment but it does not show any agreements that I can click. And I try to remove my credit card info from the funding sources and it showed as below: 

"You cannot remove all of your instant funding sources from Merchant Relationships. Please select at least one funding source from the list below."

 

My question is how can I remove my credit card from PayPal, please help me to understand it, thanks

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1 REPLY 1

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi KKMMM,

 

Welcome to the community forum and thanks for posting. 

 

If you are still having an issue with this I recommend getting in touch with our customer service team directly. When you call or email with the details we can cancel the automatic payment for you. You will find our contact information by clicking Help & Contact at the bottom of any PayPal page. 

 

Rachael 

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