We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
I have been trying for several days to get this working for my Shopify store. I wanted to test if payments were working on Paypal checkout. It's failing on the last step, after filling in the credit card information. The error is, "We’re sorry. Things don’t appear to be working at the moment.". From the solutions to slightly similar issues posted in the forum, I have tried the following:
- reconnected the Shopify account with the Paypal business account. - made sure both were using the same email Paypal to ensure both were ready to accept payments (contacted support for each and confirmed the account settings are ready to accept payments). - made sure the credit cards used were not connected to any Paypal account.
It does not matter whether it is through credit card or through personal Paypal account (I had someone else try it with their own Paypal account). The result is the same vague error. Please
If anyone from Paypal reads this, here are tokens froM my last attempts: <removed>
Please help me figure out why payments are failing. I cannot open my store until this is resolved.