ErrorCode 10486

Fatimaaa
New Community Member
Payment error: LongMessage: This transaction couldn't be completed. Please redirect your customer to PayPal. ShortMessage: This transaction couldn't be completed. ErrorCode: 10486 Payment error What is the problem !? I don’t what to do ?
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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @Fatimaaa,

 

Thank you for your post and welcome to our Community Help Forum!

 

This means that a buyer’s Express Checkout payment failed due to a bad funding source; for example, the transaction exceeded the buyer's card limit. The initial card failure occurred when the card-issuing bank denied the transaction. If the customer feels that the denial was in error, ask them to contact their bank to resolve the issue. 

 

If you send your buyer to the PayPal page to select an alternate funding source or add a new funding source, this eliminates the need to perform another SetExpressCheckout call that reinitiates the entire transaction flow. It also helps the buyer to complete the transaction (instead of getting stuck in an endless checkout loop).

 

I hope this helps.

 

Cristina

 

 

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