Error: "This recipient accepts PayPal payments only through their website"

spb7
New Community Member

I know some countries do not accept payments. However this recipient is in RUSSIA.  And I've sent money to other paypal account holder in Russia no problem.  However with this person I get the following message: 

 

This recipient accepts PayPal payments only through their website.  To complete this payment, please goo to their website and follow their instructions...

 

Do I need to do something on my end?  Or something on their end?  If so, what do they need to do?  

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @spb7

 

Thanks for reaching out! I'm sorry to hear you're running into some issues sending funds. Normally, that error occurs when the recipient is unable to receive Personal payments. I might recommend trying to send the funds as Goods and Services payment, that should do the trick.

 

Have a great day!

 

 - Jon K


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