Error msg: "This recipient accepts PayPal payments only through their website"

lltripp
New Community Member

I am Canadian and purchased an item online through a US company. The company is trying to issue me a partial refund but receives the following message: "This recipient accepts PayPal payments only through their website. To complete this payment, please go to their website..."

 

I looked up Canada in the country listing and I should be able to "Receive funds quickly from anyone with an email address in the 203 countries and regions that accept PayPal." I'm stumped! Thanks in advance for your insights. 

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