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Email from from Paypal

SOLVED
Contributor

Email from from Paypal

I purchased something on the phone today using my Visa and a few hours later I got an email from Paypal with a receipt for the purchase I made earlier on the phone. It had the exact amount I had given over the phone and the companys name, but the email went to an email address I do not have listed on my Paypal account nor do I have that Visa attached to my Paypal account. When I check my account the activity is not there. I spoke with 2 severely incompetent agents at Paypal who could shed no light on the situation. Wondering if anyone can shed any light on this?

 

 

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Moderator

Re: Email from from Paypal

Hey @numberone1,

 

Based on what you've described, it sounds like you may have paid as a guest. What that means is the company you purchased from uses PayPal to process payments, and because you paid over the phone, the payment wasn't attached to your account. Instead, a receipt was created by the merchant in our processing system and sent to your email that they would have had on file. I hope this information helps!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Re: Email from from Paypal

Hey @numberone1,

 

Based on what you've described, it sounds like you may have paid as a guest. What that means is the company you purchased from uses PayPal to process payments, and because you paid over the phone, the payment wasn't attached to your account. Instead, a receipt was created by the merchant in our processing system and sent to your email that they would have had on file. I hope this information helps!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

Highlighted
Contributor

Re: Email from from Paypal

That makes total sense. I didn't realize you could do that. Thank you!