Ebay sale went into dormant Paypal address.

[Pumpkin101]

Hi,

Any advice would be warmly welcomed. Sold an item on Ebay, payment is completed, but for some unknown reason the funds went into a Paypal account I've not used for years. I cannot access it. I can guess the password, but 2 factor authentication is looking to send a text to a phone number that is defunct or a email address that is no longer possible to access.

I sold the item in an earlier auction to the same buyer. The money was not showing in my account so he opened a claim and got the refund. I asked him if he could do the same for this auction and then forward the funds to the correct Pypal account. He is unwilling to help me with this, as he had opened a claim on the previous auction for the same item. The item was shipped a week ago, as it was not his fault the Paypal address was incorrect. 

I don't know what to do as the money will just be sitting there gathering dust. Any suggestions please?

Thanks

[kernowlass]

@Pumpkin101 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................


You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467