I've just sold some items on ebay, it appears an old email address somehow went on the paypal details. That address no longer exsists. How do I now receive payment? The buyer says the money has gone through. Do I just have to cancel the ebay order and then accept the payment to the correct address?
Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?
Advice is voluntary. Kudos / Solution appreciated.
Yes that's what I did and found out a very old email address was being used. My problem is how to I get the money or will I just have to cancel the sale?
If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................
You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either: 1. Pending / Unclaimed with a cancel option. 2. Pending / Unclaimed. 3 Completed.
If its: Pending / Unclaimed with a cancel option.
Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.
Pending / Unclaimed.
If there is no cancel option then the buyer will get their money back automatically 30 days after paying. Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.
Hi.. I had to call them. The email I used is no longer active. The advisor added it and said it would take a few days before the funds would clear. 2 weeks later it still hasn't so I'll need to ring them again when they're open. Hope this helps.
