Double transaction - one through normal paypal and on through paypal credit

anthb1972
New Community Member

So I got a surprise when a purchase I made using paypal credit left my account today.  I thought I might have not used credit but the seller is now on my list of authorised retailers as a paypal credit retailer and the transaction is showing as pending on PayPal credit.

 

Normal paypal has gone though and left my bank account and there is a clickable transaction with retailer details and order number etc as i would expect if I'd paid for it that way.

 

Paypal credit is just showing a pending transaction with the same retailer and with the same amount that cannot be clicked.

 

Contacting the retailer they say they are only seeing one transaction.  PayPal help is no good and it's not really a dispute with the retailer more something seems to have gone wrong at PayPals end I'd guess.

 

Does anyone have any idea how to raise the matter with PayPal itself?

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