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Double refund

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New Community Member

Double refund

I refunded someone after he had issued a complaint to Paypal of my oversight.

 

I immediately refunded him and notified Paypal that I did.

 

A month later, Paypal refunded him again.

He cashed it.

 

Now what?

My refund: Transaction ID: 0CV87066TS832823C

 

Paypal's drunken refund: Transaction ID: 5HE64303WD694104F

 

1 REPLY 1
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Esteemed Advisor

Re: Double refund

@BayouFireflies 

 

Follow the procedures prescribed in the link below:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#error-resolution

 

OR message PayPal customer service about the error by visiting this page:

https://www.paypal.com/smarthelp/home

 

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available. Note that message response times will be delayed though because of limited customer service staffing due to Coronavirus (COVID-19) safety precautions.

 

Or try Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂