Didn’t get my refund

[Billiepamela771]

I sent money from one account to my other but it wasn’t reflecting in my account so I tried to cancel but only option was to do a refund. I have been waiting 2 weeks for my refund, then yesterday I get an email from PayPal saying I received my refund but it’s not in my account. I have tried messaging, emailing and calling PayPal and can’t seem to get help or talk to anyone

[kernowlass · Accepted solution]

@Billiepamela771 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212