Depop seller cancelled order

Amber_210
Member
Member

I bought something on depop but the seller said she cancelled the order but the money says it's left the account but she says she hasn't received the order

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Amber_210

 

She may have cancelled your order but she can't cancel an already processing payment.

Funds can't do a u-turn so they have to complete through to paypal when as the order is cancelled they will be credited to your paypal balance OR if you funded it via a debit or credit card credited back to that card.


Advice is voluntary.
Kudos / Solution appreciated.
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spammerk
New Community Member

how did you get your paypal $s back?  Having same issue.  Bought an item, seller determined before shipping that it was damaged and will refund me my paypal dollars, but the $'s havent shown up in her account since she hasn't shipped.   How can I get the $'s to show up in her account?

 

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