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Denied - Payment received

Member

Denied - Payment received

My grandmother sent me $20 thru Facebook. My PayPal account was what I had set up at the time, but I couldn’t access it. So I entered a friends credit card info to receive the money. I got into my PayPal account and denied the initial payment. That was a week ago and my grandmother still hasn’t received her money back. My account history shows the payment but says “Denied- Money Received” Where could the money be?

1 REPLY
Volunteer Advisor

Re: Denied - Payment received

@Kelsey6

 

Here is a PayPal link with details on denied payments.

 

https://www.paypal.com/us/smarthelp/article/my-payment-was-denied,-but-the-money-has-not-been-return...

 

As for linking someone else's card or bank account; PayPal request that users only link financial accounts that are registered in the PayPal account holders name. The only exception is linking the financial accounts of a spouse.