Customers' orders not going through on Squarespace

[clouds12]

I'm starting to get very upset and this problem persists even after emailing Paypal and calling them multiple times. I have a site on Squarespace and none of the orders are processing. I tried BigCommerce as an alternative and customers' orders STILL don't go through. Paypal constantly tells me there are no holds or issues with my account and that's fine, but it is not in any way helping my customers buy my product. This problem persists especially for international customers. There is a shipping address prompt even though I sell a digital product, perhaps this is the problem?

Here is a photo of a photo that a customer sent me when I asked what error he had

[BestCucumber]

Ever considered the problem is on the other side?

Ah and wait, do you have a business or personal acc. Dunno if it has smth to do with it, but well for receiving buyers payments you shall have a business one. Doesnt hurt.

[clouds12]

I'm using a business account to accept payments

[kaisn]

Hey,

I'm facing the exact same issue. I was wondering if you could fix it and if so please tell me how!

[PayPal_Rich]

Hello,

Thanks for reaching out to the PayPal Community for assistance. I'm sorry to hear that some customers have not been able to complete a payment on your site.

If you need help with your integration, I would recommend contacting your shopping cart provider and filing a support ticket with PayPal's Merchant Technical Support team. You may click the "Contact us" option near the bottom of the following link: https://www.paypal-techsupport.com/s/?language=en_US.

[books10]

Hi, I know this is old but did you ever find a solution to this? I have this problem too and it is *incredibly* frustrating.

Thanks