Customers complain about two charges
birdsafe
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Posted on
Sep-10-2018
06:00 AM
I can't seem to find an answer to this -- I get calls/emails consistently about customers claiming I have charged their credit cards twice, when what they are seeing is the initial authorization and a delayed capture. The last person said the "two charges put their account into overdraft" -- I don't have an answer for them as to why this is happening other than the first transaction (Auth.) will drop off.
Anyone else deal with this?
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nevadasmith
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Oct-01-2018
04:47 PM
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