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Customer stuck in blank page with spinner on attempt to pay by debit or CC

LLDT
New Community Member

Customer stuck in blank page with spinner on attempt to pay by debit or CC

A customer that had successfully made purchases last month has been having problems since last week. We've asked him to try a different device / connection (mobile to desktop) and neither has worked. He clicks on the Pay with Debit or Credit Card and gets a stuck with blank page and spinner. Anyone have any idea how we can help the customer or fix the issue? Thanks. Screenshots:

 

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