Customer Claiming they have not received refund

samdawson2012
Contributor
Contributor
Hi I have a customer saying they have not received a refund , refund is showing processed on eBay and PayPal. What can I do??
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@samdawson2012 

 

Buyers expect refunds to go back to their paypal balance so show them this............

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212



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