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Maaty
New Community Member

Hallo, 

shop send me a refunded payment. In mean while I changed the bank, co my debid card has changed too. The old card doesn't exist any more, but Paypal maybe sent the amount to it. What shoud I do to recive money back to Paypal account, or it will proceed automatically? How long does it take?

Thank you in advance for hlep.

M.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Maaty

 

Firstly contact your old bank and see if they can recover the refund for you.

If not then if declined it should bounce back to your paypal account balance.

Allow 14 business days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.
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