cancel
Showing results for 
Search instead for 
Did you mean: 

Credit card problem

Highlighted
Member

Credit card problem

My computer was compromised so I had to cancel all credit and debit cards and have them reissued. In PayPal I deleted the original credit card and added the new debit and credit cards and they are in my wallet.

I've tried to pay for an item from the email I was sent saying to pay now. That takes me to the checkout page which still shows the old card and not the new ones so it doesn't let me pay.

I've also tried logging on to PayPal, going into settings, security, permissions I've given, to choose eBay and remove it and eBay isn't there!!

I've emailed PayPal twice and phoned twice. The calls haven't been returned and the email gave me instructions on how to add and delete cards!

Somebody please help 😤😭 Chris

1 REPLY
Moderator

Re: Credit card problem

Hi chrissyth71,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. Please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

 

I hope this helps.

 

Cristina