Connected and confirmed jp bank but can't use.

Cmedua
Contributor
Contributor
I setup my Jp bank (jp post) to be connected to paypal. It was confirmed and I was even able to send one payment with it. But when I tried to send another payment it keeps telling me to add a payment method/bank. I check my wallet and it shows that my bank is still connected. I'm just unable to use it. What gives?
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PayPal_Intars
Moderator
Moderator

Hi @Cmedua,

Welcome to the community forum and thanks for posting.

I'm sorry you had problems completing your payment. To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe. If you only have a bank account registered to your account, try adding a credit or debit card. Here’s how to add a card to your PayPal account: https://www.paypal.com/smarthelp/article/faq826. If adding a new payment method or trying a different payment didn't help, I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to assist you further.

-Intars

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