Completed transaction, with partial refund, stays in Pending

Foxholer
New Community Member

A completed Pay after Delivery item that has had a partial refund is still in my Pending list. How can I move this/get it moved to Completed? 

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Foxholer

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Foxholer
New Community Member

Thanks for the rapid response.

 

Transaction is old-ish (April) and all transaction activity has been completed! 

Yet this (Ebay purchase) still hangs around in Pending. Purchase was on April 13 (61.95) Refund was 6.95 (noted as to Paypal Balance, but...) Payment went from Bank on 27 April 55.00.

 

Still in Pending on part of Paypal Transaction History?

 

Any ideas why/how to sed it to 'Completed'?

 

Ross 

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.