Company cancelled my order. Paypal shows the transaction as cancelled, money not available in bank?

LionRawless
New Community Member

I placed an order late last night (28/11/2019). I paid as usual but then received a call that the item was no longer in stock. The order was cancelled their end and I was informed no charge had been made on my card.

 

Checking the details of the order it has a strike through the amount and shows as cancelled. I'm yet to have the funds available to spend however. Is this merely a case of waiting until the funds appear? I can see the payment in my outgoings on my statement but as I said, Paypal shows that the transaction was cancelled.

 

Any clarity appreciated

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@LionRawless 

 

The money is taken and held as an authorization. Auth. will eventually expire and drop off, releasing funds. It can take a week, up to 30 days.


Kudos & Solved are greatly appreciated. 🙂
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