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Collection of my Zoom payment, through (PayPal) was stopped, because of new rules at Luxor Bank

vibami
Contributor

Collection of my Zoom payment, through (PayPal) was stopped, because of new rules at Luxor Bank

Hello, does anyone in the community know, or could you help me to understand, why my payment to 2 families in Luxor, has been withheld at the bank, because more information is wanted, namely, my personal address and the reason for us sending the money.
My wife and I support 2 families, whom we met on holiday and have been sending money too, ever since. I will not give my personal address, but the reason for us giving should be obvious, they are poor families and our friends. 

Does anybody know what's happening, at the Bank de el Cairo Luxor, where zoom payments have been withheld, from the client, because of this extra information required and Im not prepared to give.

Thanks in advance

Victor