Collecting a refund from a 'Guest' PayPal account.

[martynwan21]

Hi,

My son has been refunded some money for returning an item to an online seller.  Being under 18 years old, and not being able to setup a PayPal account, he made the original payment via his bank card.  He has been told (by ebay) that the refund has been sent to a 'Guest' PayPal account but we are unable to find the correct way to navigate the site to quote the transaction ID and to get refund return.  Would anyone know how to do this?

Thanks, Martyn 

[kernowlass · Accepted solution]

@martynwan21

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that varies country to country.

[cecilialconway]

i am having this problem too, but i don't understand what to do. how do i get the refund started?

[kernowlass]

@cecilialconway 

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.