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Claiming shopify payment

New Community Member

Claiming shopify payment

Hi, 

 

I got an email to my personal gmail that I have an unclaimed payment. To claim it I was asked to sign up with my personal email but I have a business email and account attached to shopify store and paypal. How could I get this issue solved? 

 

Thnx!

1 REPLY 1
Moderator

Re: Claiming shopify payment

Hi @poshdeko,

 

I'm sorry to hear of the issues you've been facing with receiving a payment! It sounds like there may have been some incorrect information provided when setting up Shopify and linking it with PayPal. If you have a web developer, I would recommend reaching out to them to see what needs to be updated, or I would reach out to Shopify to see if their Customer Support has the steps on how to do this on your own.

 

Thanks and welcome to the Community!

Gwen