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Claimed money via text but did not get it yet

Contributor

Claimed money via text but did not get it yet

Hello,

 

Two days ago I got sent money. I received a text from paypal that said I got sent money and to click the link to claim it. I clicked the link, logged in and claimed the money. It is not in my paypal account yet. What did I do wrong? The guy (my brother) says it was taken out of his account already. yet it's not in mine.

 

Thanks,

Jason

7 REPLIES 7
Esteemed Advisor

Re: Claimed money via text but did not get it yet

@toothpick21 

 

What currency was sent, was it your own currency and what country are you in.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Claimed money via text but did not get it yet

It was USD. When I clicked the link and signed in it said “$30 is yours!” Or something like that. I’ve claimed it 3x now and nothing. 

Esteemed Advisor

Re: Claimed money via text but did not get it yet

@toothpick21 

 

Could be down to this new policy?

https://www.paypal.com/us/smarthelp/article/what-can-i-do-with-my-personal-paypal-account,-paypal-ca...


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Claimed money via text but did not get it yet

No I don’t think so. I’ve got a cash plus account it says. 

Moderator

Re: Claimed money via text but did not get it yet

Hi @toothpick21,

 

It sounds like your brother may have sent the payment by using your phone number instead of your email. You'll want to make sure your phone number is confirmed for mobile payments in order to claim the funds. If needed, you can view how to set up your phone number for mobile payments here.

 

Hopefully this information helps.

 

Derrick

Contributor

Re: Claimed money via text but did not get it yet

Exactly the issue! I just updated my phone number and the money appeared shortly after. Thank you so much!! 

-Jason

Highlighted
Moderator

Re: Claimed money via text but did not get it yet

Hi @toothpick21

 

We're happy to hear this has been resolved. Thanks for the update! 


Thanks, 
PayPal_Tricia

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