Charged twice help asap!

[Diirtcobain]

I recently preordered an album that comes out tomorrow but the seller told me they couldn’t process the payment even though it was taken out of my account. So I added more funds and told them to try again and this time it worked, but they charged me twice so the first payment is missing. Any help?

[PayPal_Drew]

Hi @Diirtcobain, 

Thanks for reaching out here and sorry to hear about the duplicate charge. Good news, we have the ability to open a billing dispute for a duplicate charge. Here's more information on that process: https://www.paypal.com/us/selfhelp/article/how-do-i-report-a-billing-issue-faq3421/1. I hope this helps! 

- Drew