Charged to use PayPal

Nathie7104
Contributor
Contributor
A merchant has charged me an extra 7% on a transaction for the use of PayPal “Fees to use PayPal” it says on the receipt. I have never had this in all the years I’ve been with PayPal. Is this new? Is it ok to do that?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Nathie7104 

 

Nope its not, paypal state this >>>

https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full?locale.x=en_GB#receive-payment

PayPal does not encourage surcharging because it is a commercial practice that can penalise the consumer and create unnecessary confusion, friction and abandonment at checkout.

If you are a user resident in the UK, you shall not surcharge for the use of our services.


Advice is voluntary.
Kudos / Solution appreciated.
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