Charged for unsuccessful asos order

Jadac_
New Community Member

I ordered an item from asos using paypal. I then received an email saying that the purchase was unsuccessful and couldn’t be processed but the money was still taken out of my account and says pending. Does anyone know if the money will be returned or fully taken from me?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jadac_ 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. 


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Kudos / Solution appreciated.
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