Changed Credit card and recurring payment went off twice
jennpetie
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Posted on
Jun-13-2019
05:42 AM
A recurring payment came off my card as normal, I then changed my credit card, and am getting notifications that the seller is running the same debit order.
Am i going to be charged twice for this payment?
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PayPal_Siobhan2
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Jun-18-2019
02:37 AM
Hi jennpetie,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
You should not be charged twice if the card details have been changed on your PayPal account. If you have been charged twice please open a dispute on the transaction or contact the merchant to request a refund.
Here's how to open a dispute:
- Go to the Resolution Centre.
- Click Report a Problem.
- Locate the transaction you want to dispute.
- Click the radio button beside the transaction, and click Continue.
- Select the reason for your dispute, and click Continue.
- Follow the instructions on the page.
- Siobhan
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