Change G&S Payment just made

mdqmdq
Contributor
Contributor

I just sent a payment to someone. I had sent them a G&S payment before. I wanted to send it as Friends & Family with no fees and no hold. After I sent the payment I learned that the G&S Fee was taken out and the payment is on hold. I did not receive an option to send it as F&F. How can I change/release this payment and have the fee refunded?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mdqmdq 

 

 

Yep, recent policy update states fees are not refunded as part of any refund you issue. 


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kernowlass
Esteemed Advisor
Esteemed Advisor

@mdqmdq 

 

Too late now as you can't change it if its completed, even if they refunded the fee would not be returned to the person you sent the funds to as part of that refund.


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mdqmdq
Contributor
Contributor

Okay, They did refund and I resent using F&F.
From what I read online the fee except for the .30 would be returned. 
You're saying that none of the G&S fee will not be refunded? 

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@mdqmdq 

 

 

Yep, recent policy update states fees are not refunded as part of any refund you issue. 


Advice is voluntary.
Kudos / Solution appreciated.
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mdqmdq
Contributor
Contributor

Well, bummer.

And does it usually take 12 hours before the $ is available for withdrawal or is deposited in the receiver's bank?

 

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