cancel
Showing results for 
Search instead for 
Did you mean: 

Card Payments Failing

DPM2021
Contributor

Card Payments Failing

HI all,

PayPal covers both the PayPal payments and the card payments through our website but for some reason, recently some card payments have been failing. The customer enters there card details and it gets to the card processing page and then just takes them back to the homepage without processing the order or payment. The PayPal payments go through fine and so card payments also but the majority or card payments fail.

We have raised a ticket numerous times now and spoken over the phone with PayPal but nothing has been resolved.

Anyone else experienced this or have any suggestions?

1 REPLY 1
elarishtropex
New Community Member

Re: Card Payments Failing

I am having the same problem and have had to hide credit cards as a payment method as my customers are just abandoning the transaction. Were you able to sort it out?