Cant find my refund

Andrewp4678
New Community Member

I cant find my refund , £19.99 paypal state it was payed back into my bank account on the 28th of jan but there's nothing gone in 

the transaction id is 4NX59185X0450354B

why is it so difficult to contact paypal  ??? 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Andrewp4678 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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