Cant cancel payment

mudbun
New Community Member

Im trying to cancel a payment since someone sent me the wrong email but when I click cancel the site only asks me "do you wanna cancel this payment?" but there's no button to accept or deny?

 

Thanks in advance for the help! 

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi mudbun, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

Here’s how to cancel an unclaimed payment:

  1. Go to www.paypal.com and log in to your account.
  2. Click Activity near the top of the page.
  3. Find the transaction you want to cancel.
  4. Click Cancel under your unclaimed transaction.
  5. Click Cancel Payment.

Remember that you can cancel only unclaimed payments. If your payment is complete, you’ll need to contact the recipient of the payment and request a refund.

Tip:

  • You can only cancel an unclaimed payment that has a Cancel link next to it under "Order Status/Actions."
  • If you used a credit card to make your payment, it may take up to 30 days for the refund to appear on your statement.
  • If you used a transfer from your bank to make the payment the funds will be placed on your PayPal account balance before being auto swept back to the original funding source (bank).

- Siobhan 

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