Cant cancel payment
mudbun
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Posted on
Aug-15-2019
02:15 PM
Im trying to cancel a payment since someone sent me the wrong email but when I click cancel the site only asks me "do you wanna cancel this payment?" but there's no button to accept or deny?
Thanks in advance for the help!
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Payment tracking
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Refunds
1 REPLY 1
PayPal_Siobhan2
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Aug-20-2019
02:40 AM
Hi mudbun,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
Here’s how to cancel an unclaimed payment:
- Go to www.paypal.com and log in to your account.
- Click Activity near the top of the page.
- Find the transaction you want to cancel.
- Click Cancel under your unclaimed transaction.
- Click Cancel Payment.
Remember that you can cancel only unclaimed payments. If your payment is complete, you’ll need to contact the recipient of the payment and request a refund.
Tip:
- You can only cancel an unclaimed payment that has a Cancel link next to it under "Order Status/Actions."
- If you used a credit card to make your payment, it may take up to 30 days for the refund to appear on your statement.
- If you used a transfer from your bank to make the payment the funds will be placed on your PayPal account balance before being auto swept back to the original funding source (bank).
- Siobhan
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