Cant Cancel Pending Transaction!!

bash222
New Community Member

I ordered a product online and i wish to cancel the transaction. When i logged into PayPal it said transaction is pending. I tried looking for the transaction icon although i couldnt find one! How can i cancel a pending transaction.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@bash222 


1. You can only cancel a pending payment if its gone to a non existent email address and has a cancel option as the payment can't ever complete.

2. If its gone to an email address that does exist but not yet linked to a paypal account then as long as its not claimed by that email address (by them setting up a paypal account) then it will be time out 30 days post payment.

3. If its pending awaiting authorisation to a company then you ask the company to cancel your order and not to capture the pending payment...then again it will time out 30 days post payment.

4. If its a pending echeque then once its cleared you can ask the seller to refund it back to you as you can't cancel a pending echeque.

5. Lastly if it completes then you can open a dispute for non receipt of item OR not as described (for more info read buyer protection).


Advice is voluntary.
Kudos / Solution appreciated.
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