Cannot send money, refund or do anything.

ibibah
New Community Member

I have a problem with sending money or when I try to refund money to some of my customers. Every time I attempt to send someone money or refund paypal gives me this message : Sorry, we weren't able to complete your payment at this time. Please try again later.

If you continue to encounter problems, please contact customer service. 

It's very annoying since one of my customers requested a refund and I simply cannot refund him any money and now he thinks that I'm a fraudster. I can't buy anything either (I wanted to buy a pair of shoes that dropped on a certain date and I simply could not do it because paypal decided to somehow lock my account or something). I'm very upset and frustrated over this situation and I would want to know what I need to do or just simply want it fixed.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ibibah 

 

What country are you in?

what country is buyer in?

what currency are you using?

what funding source are you using?

is it verified with the 4 digit code?

what back up funding source are you using?

is that one verified?

have you verified your email address?


Advice is voluntary.
Kudos / Solution appreciated.
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