Cannot Complete Payment at this time

[Bry201901]

I sent a payment request to my client and my client is getting this message that Paypal cannot complete the payment. Client called the bank saying its the merchant who is blocking the payment since they approved it on their end. How can the client resolve this?

[PayPal_Siobhan2]

Hi Bry201901,

Thank you for contacting the PayPal Community Forum and welcome as a new member!

As the issue appears to be on your client's side please ask them to contact PayPal directly and we would be happy to assist. 

- Siobhan