Cancelling a item seller paid for and refund

[Sunsandsea]

I’m trying to issue a refund for a item I now can’t find she’s paid minus postage discount Returns on PayPal just keeps saying not available due to tech problem try later it’s been 2 days. So I’ve cancelled the order to get my fee back but does this automatically issue the buyer a refund of the price and postage listed I issued a invoice from PayPal she didn’t pay by ebay as wanted to give postage discount as she brought 2 separate items

[PayPal_AshleyM]

Hi Sunsandsea,

Oh no - not being able to issue a refund would definitely be frustrating. I'm very sorry for the trouble you've encountered so far. This sounds like it may be an internal tech issue, so I would first advise clearing your cache and cookies and trying a different browser. Then, if it still isn't going through, please contact us by phone, Facebook, or Twitter so that we can look into this and help get the issue resolved. Thanks!

- Ashley M