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Hi,
After I got paid and customer received the goods he then asked me for invoice which I have created via Paypal and sent it to his email address. But today I noticed Paypal sees that Invoice as expecting money. I now cancelled the Invoice and now it says whole transaction is cancelled. What does that mean? Will Paypal refund the money to customer and I will lose money?
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Hi @LondonScrubHats,
Thank you for reaching out to PayPal.
Regarding your concern, a payment that is already completed would not be returned to the sender ogf the payment unless initiated by the recipient (which counts as refunding the payment). However, since you mentioned that the invoice was sent after the initial transaction is completed, the funds that were sent shouldn't be taken out of your account anymore.
To know more about invoicing, please visit the page with the link below:
https://www.paypal.com/uk/smarthelp/topic/MERCHANT
Please try to reach out to us through the help and contact link at the bottom of any PayPal page and select the most appropriate option if you nred additional assistance.
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