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I have recently purchased an item on eBay. I have been contacted by eBay informing me that the sellers account was hacked without their knowledge. I was then told to cancel the payment via PayPal. I have tried to do this several of times, following steps on PayPal website and on the Phone, but can't seem to do it. It tells me to go to 'Activity', 'Pending Payments' then click 'Cancel' but I just can't find that option. Am I missing something here? I have tried to email PayPal customer services, but each time i click send, it comes up with an error message. I don't know what to do now Any help would be greatly appreciated.
Solved! Go to Solution.
You can only cancel a payment if its marked as pending / unclaimed with a cancel option.
Can you say what it says next to the transaction?
UPayPal Community Help Forum Agreement >> View all legal agreements Community Help Forum Agreement Last Update: May 17, 2011 Jump to section: 1. User Content. 2. Content Regulation. 3. Actions We May Take. 4. Submission. 5. Risks of Using the Forum. 6. Reporting Intellectual Property Infringements. This Community Help Forum Agreement ("Agreement") is a contract between you and PayPal and applies to your use of PayPal’s Community Help Forum and your use of the PayPal Advantage Member Forum. The PayPal Advantage Member Forum can only be accessed by PayPal Advantage members. References to "Community Forum" in this Agreement apply to both forums. This Agreement applies to you in addition to the User Agreement and other applicable agreements. All capitalized terms shall have the definitions provided in this Agreement, or if a definition is not provided in this Agreement, the definition in the User Agreement shall apply. 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The following are examples of violations that may result in immediate post removal, sanctions or suspension from the Community Forum: Violating any laws or this Agreement or infringing any third party rights; Posting any material that is false, misleading, defamatory or invasive of another person's right of privacy or right of publicity; Posting any material that is harmful, obscene, harassing, objectionable or otherwise unfit for publication; Imposing an unreasonable load on our infrastructure or otherwise harming PayPal or interfering with the proper working of the Community Forum; Collecting information about others without their consent; Copying, modifying or distributing the Community Forum content or any other person’s content or otherwise infringing on the rights of PayPal or other users (including but not limited to copyrights and trademark rights); Using any material obtained through the Community Forum for commercial purposes. Back to top 3. 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