Cancelling A Payment

mercerbell
Contributor
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I have recently purchased an item on eBay. I have been contacted by eBay informing me that the sellers account was hacked without their knowledge. I was then told to cancel the payment via PayPal. I have tried to do this several of times, following steps on PayPal website and on the Phone, but can't seem to do it. It tells me to go to 'Activity', 'Pending Payments' then click 'Cancel' but I just can't find that option. Am I missing something here? I have tried to email PayPal customer services, but each time i click send, it comes up with an error message. I don't know what to do now 😞 Any help would be greatly appreciated. 

 

Thanks

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kernowlass
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@mercerbell

 

Did you read my reply?

 

If there is NO cancel option (and there often is not) then it times out 30 days post payment.


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kernowlass
Esteemed Advisor
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@mercerbell

 

You can only cancel a payment if its marked as pending / unclaimed with a cancel option.

Can you say what it says next to the transaction?


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mercerbell
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It's under the heading 'Pending' 

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mercerbell
Contributor
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any ideas @kernowlass? It's definitely under the Pending transactions section. I just can't seem to find an option to cancel. 

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kernowlass
Esteemed Advisor
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@mercerbell

 

Did you read my reply?

 

If there is NO cancel option (and there often is not) then it times out 30 days post payment.


Advice is voluntary.
Kudos / Solution appreciated.
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mercerbell
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Hi. Thanks. I contacted PayPal a few times and was refunded yesterday.
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Uername
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ANGAR
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Hello,

i have send money into two emails for buying some tickets and they deceived us. The money was send through the friend transaction.

Is there any chance i can get this money back?

 

Thank you.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ANGAR 

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).

You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.



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