Cancelled refund
katieafairhurst
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Posted on
Apr-14-2021
10:33 PM
So I purchased what are now known to be counterfeit goods on ebay. I cancelled on ebay and seller issued a refund. Refund was pending for 4 days and then it said 'refund cancelled'. Seller is adamant that the refund has left his account but I am now without a refund. Paypal closed the case as it looks like a refund was issued before cancelling but it wasn't! Can anyone help?
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Refunds
1 REPLY 1
kernowlass
Esteemed Advisor
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Apr-18-2021
05:19 AM
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...tell them the echeque refund failed.
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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