Cancelled refund?
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So I purchase an item from an online store.
The item was cancelled due to limited stock.
My card was still charged and a day later the store issue me a refund.
Fast forward 3 weeks later I check my bank account. I notice there was no refund and I'm still being charged for the item.
Under my PayPal activities it says,
Store Name
Cancelled – Refund
+$700.00
The amount was strike through.
Did the seller cancelled my refund?
I received two email from PayPal confirming the charge and a email confirming the refund.
I paid using PayPal with cc.
Also called my bank and they said no pending refund was coming in.
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Refunds
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that is a lot of Money!! $$
you need to look into the latest information
look at the date of the Email but forget emails
go straight to your Paypal account bank statement & see what it says there!!.
look for the latest (DATE) & determine if you just got robbed for $700
the store either canceled your Refund because maybe they now have your item? in stock?
& maybe shipping it?
if I was you? I take care of this mess very quickly before you get Robbed of your money $$😯
& keep track of your bank make sure you understand what just happened & 3 weeks later the store did
not honor your refund? that is ODD my friend
any other question you may have? I might be able to help you in giving you the right steps to your PROBLEM
just let me know.☺
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I called PayPal and I cannot find an option to speak to anyone. Everything is automated and it just tells me to resolve it from the website.
When I file a problem it give me, "We're unable to file a case on this transaction. Since this is money you've received, you'll need to contact the sender directly to resolve your issue."
I know is not my cards problem because I just did a refund earlier this week from another store. And the refund was instantly on my bank account the same day.
I did not pay attention to it because I got email from PayPal confirming the refund. It is weird the refund got cancelled and I was not notify or anything.
Cancelled – Refund
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@bobola wrote:I called PayPal and I cannot find an option to speak to anyone. Everything is automated and it just tells me to resolve it from the website.
When I file a problem it give me, "We're unable to file a case on this transaction. Since this is money you've received, you'll need to contact the sender directly to resolve your issue."
I know is not my cards problem because I just did a refund earlier this week from another store. And the refund was instantly on my bank account the same day.
I did not pay attention to it because I got email from PayPal confirming the refund. It is weird the refund got cancelled and I was not notify or anything.
OCT 29 2018Store name
Cancelled – RefundRefunded toPayPal BalanceI have $0.00 PayPal Balance.
You filed a dispute on the original payment transaction and that was the response you received? Ask the seller first why the refund was canceled first. As a last resort, call your card issuer to file a chargeback upon the response from the seller of why the refund was canceled.
Kudos & Solved are greatly appreciated. 🙂
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the exact same thing happened to me with 450$. paypal claims i got the money and seller claims he made refund. but it appears as cancelled and I never got the money on my credit card. Did you manage to get your money back? how?
please help me i am dessperate
@bobola wrote:So I purchase an item from an online store.
The item was cancelled due to limited stock.
My card was still charged and a day later the store issue me a refund.
Fast forward 3 weeks later I check my bank account. I notice there was no refund and I'm still being charged for the item.
Under my PayPal activities it says,
Store Name
Cancelled – Refund
+$700.00The amount was strike through.
Did the seller cancelled my refund?
I received two email from PayPal confirming the charge and a email confirming the refund.
I paid using PayPal with cc.
Also called my bank and they said no pending refund was coming in.
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