Cancelled payment

Annajelisejeva
New Community Member

Hello!I made the purchase through Paypal but seller canceled the transaction.In my activity, I can see it says CANCELED, but money has gone from my bank account. When can I expect my money back? Thank you.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Annajelisejeva

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week. It is often dependent on how long after you paid the seller cancelled etc.


Advice is voluntary.
Kudos / Solution appreciated.
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