Cancelled order

19856
New Community Member
Hello, i would like to ask for solution of one problem, i ordered from jomashop at 12.07.2020 and paid money with paypal account after 2 days at 14.07.2020 i canceled my order and payment was deleted from my activity, but money is not paid to my card account yet, please inform me about that, when my money will be paid back. Thanks for your attention.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@19856 

 

When you cancel a payment or get a refund those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
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