Cancelled invoice payment

jcatanese
Contributor
Contributor
Someone sent me an invoice payment, it was marked as pending so I “denied” it and asked him to resend it through normal G&S. I denied the payment 12 days ago, and the buyer still doesn’t have his money back in his balance... what is taking so long??? This is absolutely ridiculous
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@jcatanese 

 

An invoice is a goods/services payment BUT buyers don't 'send' invoices, sellers do.

Buyers only PAY invoices sent to them.

If your buyer 'sent' an invoice and it was marked as paid then it could have been a scam.


Advice is voluntary.
Kudos / Solution appreciated.
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jcatanese
Contributor
Contributor
My wording was off, I sent him the invoice and he paid it, however the payment was held until I either pressed “Accept” or “Deny”. I pressed “Deny”, and he still hasn’t gotten the money back, and its been 14 days
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