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Cancelled Transaction with Paypal Credit.

Contributor

Cancelled Transaction with Paypal Credit.

Hello, so I tried to buy a PC for £574.95 with my £650 pay pal credit leaving me with £75.05 credit left. However, the order was cancelled by the merchant and now my credit is stuck at £75.05 so I am unable to try place the original £574.95 order again. When will my credit be refunded? my order was cancelled 2 days ago on 7/11/19

3 REPLIES 3
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Esteemed Advisor

Re: Cancelled Transaction with Paypal Credit.

@whomstve 

 

What does it say next to the transaction in your Paypal account?

1. Completed / Sent.
2. Pending awaiting authorisation.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Cancelled Transaction with Paypal Credit.

it just says "payment"

Moderator

Re: Cancelled Transaction with Paypal Credit.

Hello @whomstve

 

If it just says payment, this indicates that the seller would have to complete a refund. Once a refund is initiated it will typically take 5 business days for the credit to post, however it can take up to 30 days.

 

-April