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New Community Member

Cancel payment

Can someone please tell me how to cancel an unclaimed payment with no cancel button option on-screen

3 REPLIES
Volunteer Advisor

Re: Cancel payment

@LishMay80

 

There is only a cancel option if the email address you sent the payment to was non-existant.

If the email address exists but is not linked to a Paypal account then it will just show as unclaimed with no cancel option and it will 'time out' 30 days post payment.

However keep an eye on it as if it changes to 'completed' you may have to open a Paypal dispute.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Cancel payment

Thanks Can I not just cancel it anyway? Not convinced there a true ebayer due to no reply to any messages I've sent!
Volunteer Advisor

Re: Cancel payment

@LishMay80

 

There is only a cancel option if the email address you sent the payment to was non-existant.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.