Cancel payment already sended

[Ssankaran]

I want some questions

[kernowlass]

@Ssankaran 

To cancel a completed payment you would need to contact the merchant you purchased from and request a cancellation and refund.

Paypal covers you for non receipt of item or item received but not as described but can't cancel orders for you.

[Ssankaran]

I got the receipt as the money I sent had gone to them but the recipient of it was my mail damaged Says. If I ask him to return the money I sent him he says I don’t know but the paypal shows that the money has gone to him. All I do now is think of the money I sent as dead and I'm dead

[kernowlass · Accepted solution]

@Ssankaran 

difficult to understand you but if you sent funds and its showing as payment or completed and the seller does not send the item then open a dispute for non receipt of item by clicking on the transaction and using the resolve a problem link at the bottom of that details page. if the payment went to the wrong person and they won't refund then open a dispute for non receipt and make sure you escalate to a claim.

[cortnee515]

I recently sent a friend some money, not necessarily a payment, but they no longer have access to the account that  I sent it to. So the money is just sitting somewhere. I cant request a refund because they cannot access the account to accept it or to refund it. 

How do I get my money back?

Please if you have any information I would grately appreciate it 

[kernowlass]

@cortnee515 

Sorry can't advise as you haven't said which option you used to send the money / which funding source linked to paypal you used to pay for the transaction / not even what country you are in so your best bet is to ak customer services?